Cancellation and deposit
A deposit is taken when you book, and you can cancel freely up to 24 hours before your appointment.
The deposit
When an appointment frees up the evening before, it stays empty, and someone else who wanted that slot did not get it.
- How much
- Between 10 and 15 % of the price of the treatment. The exact percentage depends on the service booked, and it shows before any payment.
- When
- At the time of booking, online or by phone.
- Why
- Our slots are long. An hour of laser or an hour and a half of facial ties up the room, the device and the person seeing you.
- What becomes of it
- It comes off the total. It is not a surcharge: it is an advance on the price of the treatment, and you pay only the difference on the day.
The 24 hours
- More than 24 hours before
- You cancel or move your appointment at no charge. It all happens in Fresha, through the confirmation link you received by email, or by phone if you prefer.
- Less than 24 hours before
- The deposit is kept. It is not an added penalty, it is the deposit you already paid that stays with us.
- If you do not come
- Same rule: the deposit is kept. A missed appointment with no warning ties up the slot exactly as a last-minute cancellation does.
If something comes up
Last-minute obstacles happen to everyone.
Call us at (450) 688-1232. We would far rather know, even late, than find an empty room at the appointed hour.
Your questions
Why ask for a deposit?
Because a booked slot ties up a room, a device and a person. When an appointment frees up the evening before, it does not get filled, and that is time lost for the institute and for whoever wanted that slot. The deposit is 10 to 15 % of the price, deliberately modest: the point is to confirm an intention, not to charge for a reservation.
How long before can I cancel free of charge?
Up to 24 hours before the time of your appointment. After that, the deposit is kept. You can cancel or move the appointment yourself in Fresha, from the confirmation email you received, or call us at (450) 688-1232. Moving an appointment with more than 24 hours' notice costs nothing either.
What if I forget my appointment?
The rule is the same as for a last-minute cancellation: the deposit is kept. An empty slot stays empty, whether we were told late or not at all. That said, call even after the fact. Rebooking is simpler when we know what happened.
Can I move it rather than cancel?
Yes, and it is often the better option. As long as you are more than 24 hours out, moving costs nothing and your deposit follows the new date. The link in your Fresha confirmation email lets you do it yourself, at any hour.
Does the deposit get added to the price?
No, it comes off it. The deposit is an advance on the total: on the day, you pay only the difference. It is 10 to 15 % of the price depending on the service, and it shows when you confirm your booking, before any payment.
Ready to start?
You either know the treatment you want, or you would rather talk it over first.
Both work. The consultation is free and exists to build a plan, but it is not required: if you know what you want, book it directly.